Privacy policy

• Account details: name, mobile number, optional second number, password (stored encrypted), delivery address and area.
• Location: with your permission, the phone’s location when you place an order, so the rider reaches the right door. In the Rider app, a rider who switches themselves Online shares their location with us while they are on duty — this keeps running when the screen is off or the app is in the background, using an Android foreground service with a permanent “Ghar Tak Rider — Online” notification. It is never collected while the rider is Offline or logged out. See section 08.
• Order data: items you request, photos you upload (lists, products, prescriptions), shop bill photos, chat messages, order history, delivery fees and payments.
• Payment information: amounts and transaction IDs or screenshots you share for Easypaisa / bank payments. We never collect card numbers.
• Device data: a notification token (Google Firebase Cloud Messaging) to send order updates, and basic technical data needed for the app to work.
• Website forms: what you write in the contact, business or rider forms.

• To receive, assign, buy, deliver and track your orders.
• To contact you about your order (calls, WhatsApp, in-app chat, notifications).
• To keep accounts of payments and resolve disputes.
• To improve the service and prevent misuse.

• Riders see your name, phone, address, location and order details only for orders they deliver.
• Ghar Tak staff see order and account data to run the service; access is limited by role.
• Service providers: our web hosting provider and Google Firebase (notifications) process data on our behalf.
• Authorities, only when required by law.

Data is stored on our secured server. Passwords are encrypted, connections use HTTPS, and staff accounts have limited permissions. Order and payment records are kept for up to 3 years for accounting. You can ask us to delete your account at any time.

You can view and edit your details in the app, ask for a copy of your data, or delete your account. You can turn off location or notifications in your phone settings at any time.

Ghar Tak is not intended for children under 13 and we do not knowingly collect their data.

This section applies only to the Ghar Tak Rider app, used by our registered riders. It does not apply to the customer app.

• It is the rider’s choice. Location sharing starts only when the rider turns on the Online switch in the app themselves. No rider is forced to turn it on, and a rider can turn it off at any moment with the same switch. Logging out stops it too.
• Why we collect it. So the office can offer the rider the orders nearest to them, and so the customer of the rider’s current order can see the rider approaching on a map.
• Foreground service. While the rider is Online the app uses an Android location foreground service, so sharing continues when the screen is off or another app is open. A notification saying “Ghar Tak Rider — Online” is shown the whole time the service runs, so the rider always knows it is on.
• When nothing is collected. When the rider is Offline, logged out, or has not given location permission, the app collects no location at all.
• What we keep. Only the rider’s latest position, with its accuracy and time. We do not keep a history of a rider’s movements, and we do not use rider location for anything other than assigning and tracking orders.
• Who sees it. The Ghar Tak office, and the customer of the order that rider is delivering at that moment — only until that order is delivered or cancelled. It is never sold or shared for advertising.
• Turning it off completely. A rider can refuse or withdraw the location permission in Android Settings › Apps › Ghar Tak Rider › Permissions at any time. The app keeps working for everything else; only the nearest-order and live-tracking features stop.

We may update this policy; the date at the top shows the latest version. Important changes will be shown in the app. Questions: info@ghartakdelivery.pk or the contact page.