Refunds

Refund & cancellation

Last updated: 30 October 2026Azad Jammu & Kashmir, Pakistan

We want every order to be right. Here is what happens when it is not.

01.Cancelling an order

Before a rider starts buying: cancel free from the app.
After items are bought: the order can’t be cancelled in the app. Call us — we may charge the delivery fee and any item the shop will not take back.

Tell us within 24 hours with a photo. We will replace the item, refund it, or adjust your balance.

Approved refunds are given as cash on your next order, credit on your Ghar Tak balance, or Easypaisa / bank transfer within 3 working days.

If you pay more than your bill, the extra stays as credit on your account and is used for your next order, or we return it on request.